macOS inventory capabilities and automated software delivery

IT relies heavily on ServiceNow to automate their IT and business processes for operations management. But one thing is missing — macOS inventory and software distribution. Not anymore. Aeritae’s ServiceNow / Jamf integratation connects the two to provide organizations with a macOS inventory and automated software delivery solution that completes software license management workflows.

Now, IT can enjoy a 360-degree view of their Mac environment in order to make better business decisions and demonstrate compliance. The days of going to multiple places to look up user and hardware data are over.

Known as a leader in delivering automated IT services for PC software distribution, ServiceNow can now mirror this automation for Macs using their world-class Orchestration. With Jamf Pro, employees have one central place to request software and apps, gain approval and then automatically install their software on their Mac.

Jamf macOS Integration

A complete macOS inventory and software delivery solution through Jamf and ServiceNow

With the Jamf integration, organizations gain a macOS inventory and software delivery solution to complete their service management workflow. Users gain one central place to make IT help requests for software, gain approval, and then automatically install their software.

Note: To collect and sync macOS, iOS, and tvOS device information from Jamf Pro into ServiceNow, please check out the Jamf Discovery App in the ServiceNow store.

Key Features

  • Automatically collect and sync user, hardware, and security data for each Mac in your ServiceNow dashboards.
  • Run reports on any inventory category (and even make a dashboard view for instant report visibility).
  • Automate software configuration and deployment.
  • Automatically distribute apps and content to Macs through Jamf Self Service, your organization’s enterprise app store.
  • Link ServiceNow and Jamf Self Service to create a central place for your users to create IT tickets, install software, update configurations, and troubleshoot common issues.

Jamf Discovery

A macOS, iOS, and tvOS inventory solution for Jamf Pro and ServiceNow

Centralize your Apple inventory and device reporting with this integration. Collect and sync macOS, iOS, and tvOS device information from Jamf Pro into ServiceNow. Inventory data such as device type, user information, hardware details, and more are synced to your ServiceNow data, so you can build centralized reports on all Mac, iPad, iPhone, and Apple TV devices that are managed with Jamf Pro.

Report on applications that are installed. Find out which iOS devices haven’t been updated to the latest software release. See how many of your Macs have disk encryption turned on. Complete all these reports within the same system you currently use for asset management. IT admins using Jamf Pro gain the ability to have their Apple inventory in one central location and perform advanced reporting inside ServiceNow. Start using the Jamf Pro Discovery integration today!

Key Features

  • Automatically collect and sync user, hardware, and security data for each Mac, iPhone, iPad, and Apple TV in your ServiceNow dashboards.
  • Run reports on any inventory category (and even make a dashboard view for instant report visibility).
  • Real-time data sync for newly enrolled devices into Jamf Pro
  • Scheduled Discovery times for updates to inventory
  • Customizable Asset Management Integration
  • CMDB Integration
  • Mac, iPad, iPhone, and Apple TV device info & Application reporting on data from Jamf Pro

How do these integrations make your life easier?

Inventory data and reports
  • Automatically collect user, hardware and security device data for each Mac
  • Revoke or reassign software licenses that aren’t being used.
  • Run reports on any inventory category and create a dashboard for instant report visibility
App and Content Distribution
  • Automatically distribute apps and content to Macs — an exclusive feature of the Jamf Pro integration
  • Easily receive and fulfill a ticketed request
  • Fulfill a ticked request in the same place your users requested it
Internal App Store
  • Distribute apps and content through Jamf Self Service, your organization’s enterprise app store
  • Link ServiceNow and Jamf Self Service to create a central place for your users to interact with IT
  • Allow users to install organization-approved apps and software without IT help