Recommended Reading: Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

As we strive towards the best ways to provide incomparable customer support and experiences to build brand and keep loyal supporters, it becomes critical we stay ahead of the expectations of those we serve.

This Forbes article speaks to the trends that will shape customer service in 2018…and Social Listening is becoming table-stakes as a channel of providing that support. Are you listening?

http://www.forbes.com/sites/theyec/2018/02/08/six-trends-that-will-shape-customer-service-in-2018-for-better-or-worse/#50d2d308672a

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Andrea Pohlman

Customer Service Management Strategy & Solution Leader, AERITAE