Recommended Reading: Addressing Customers’ Issues Does Not Improve Their Experience
Are you solving your customer’s issues or improving their experience? This great piece by Paul Selby takes on the topic of addressing the difference between the two.
Social Listening is a key tool in the toolkit to ensure you’re in tune with those moments of truth. Join us for breakfast on February 27th to learn more and be a part of the conversation. RSVP: ‘Social Listening & Service Recovery’.