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Deliver a World-Class Service Experience

Build a Trusted CMDB • Strengthen Your ITSM Program • Upgrade with Ease

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Aeritae Platform Foundation Services

Build a solid, future-proof service management program backed by a dependable, trusted CMDB foundation.

Configuration Management

Improve the integrity of your CMDB to unlock the potential of your ServiceNow platform to drive greater value in IT Operations, Security, IT Business Management and more.

CMDB Assessment & Strategy

Understand where you are today—and how you can create and maintain a complete, current, and correct CMDB in ServiceNow to drive increased visibility, transparency, accountability, and efficiencies.

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CMDB + Discovery

Add Discovery to populate your CMDB with reliable data and gain more visibility into your infrastructure–opening the door for faster incident resolution and better management of your business services.

CMDB + Discovery Assessment

If you’re already using Discovery to populate your CMDB, we can layer an assessment of your current Discovery configuration and practices into a CMDB assessment to ensure the ongoing health of your CMDB.

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CMDB + Discovery Readiness Assessment

If you’re not using Discovery, but are interested in the value it could add to your current CMDB, let us help you get more visibility into what it would take and how you can get there.

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ITSM Services

Strengthen your ITSM program and optimize the core functionality of ServiceNow to transform the impact, speed, and delivery of IT services.

Automate routine tasks and increase productivity. Rapidly consolidate existing tools to a single system of action in the cloud. Provide consistent, good customer service experiences. Gain visibility into processes and services with real-time, actionable information to improve service quality.

Make ServiceNow Upgrades Easier

Upgrades taking too long? Heavy customization preventing you from taking advantage of the latest ServiceNow functionality?

We can help review your current processes and align them with the latest release, so you can migrate your organization to a fresh ServiceNow instance. We also perform a technical review of any customizations to determine which ones can and should be migrated.

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Refine Your Service Catalog & Request Process

Do you know how your fulfillment processes are performing today? Without strong fulfillment, the most user-friendly Service Catalog is still a poor employee experience.

We can help ensure that your fulfillment workflows are meeting employee needs: processes are streamlined and fully automated, request forms are simple and curated, and employees have access to easy status updates.

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Refresh & Modernize Your Service Portal

Is your Service Portal intuitive? Are employees satisfied with the self-service options and able to easily find what they need?

Updating an overly complex or out-of-date Service Portal is one of the easiest ways to increase use of employee self-service options–improving employee satisfaction and reducing costs.

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Add Mobile Capability

ServiceNow’s Now Mobile application can provide another channel for your employees to submit requests and incidents, check status, and perform approvals. Mobile enablement can reduce Service Desk volume and improve employee satisfaction.

We can help you turn on Mobile, configure it to meet your specific needs, and drive usage.

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Supercharge Your Knowledge Content

Knowledge can be a game-changing self-service option for employees–increasing satisfaction and reducing organizational costs.

We can help enhance your Knowledge content by ensuring that the content is accurate, up-to-date, and being used regularly by employees. And we can help you put the systems and governance in place to ensure that it stays that way.

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Drive Adoption with Organizational Change Management

Do your stakeholders understand the value of your ServiceNow solutions? Are they following the processes you need them to in order to reap the value of the platform?

We can help you plan and implement organizational change management programs that will drive actual adoption and ensure your solutions are put to use.

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Schedule Your CMDB Assessment & Strategy Discussion

Ready to get your tailored recommendations and start improving the health of your CMDB today?