CMDB Assessment & Strategy
Understand where you are today—and how you can create and maintain a complete, current, and correct CMDB in ServiceNow to drive increased visibility, transparency, accountability, and efficiencies.
CMDB + Discovery Assessment
If you’re already using Discovery to populate your CMDB, we can layer an assessment of your current Discovery configuration and practices into a CMDB assessment to ensure the ongoing health of your CMDB.
CMDB + Discovery Readiness Assessment
Make ServiceNow Upgrades Easier
Upgrades taking too long? Heavy customization preventing you from taking advantage of the latest ServiceNow functionality?
We can help review your current processes and align them with the latest release, so you can migrate your organization to a fresh ServiceNow instance. We also perform a technical review of any customizations to determine which ones can and should be migrated.
Refine Your Service Catalog & Request Process
Do you know how your fulfillment processes are performing today? Without strong fulfillment, the most user-friendly Service Catalog is still a poor employee experience.
We can help ensure that your fulfillment workflows are meeting employee needs: processes are streamlined and fully automated, request forms are simple and curated, and employees have access to easy status updates.
Refresh & Modernize Your Service Portal
Is your Service Portal intuitive? Are employees satisfied with the self-service options and able to easily find what they need?
Updating an overly complex or out-of-date Service Portal is one of the easiest ways to increase use of employee self-service options–improving employee satisfaction and reducing costs.
Add Mobile Capability
ServiceNow’s Now Mobile application can provide another channel for your employees to submit requests and incidents, check status, and perform approvals. Mobile enablement can reduce Service Desk volume and improve employee satisfaction.
We can help you turn on Mobile, configure it to meet your specific needs, and drive usage.
Supercharge Your Knowledge Content
Knowledge can be a game-changing self-service option for employees–increasing satisfaction and reducing organizational costs.
We can help enhance your Knowledge content by ensuring that the content is accurate, up-to-date, and being used regularly by employees. And we can help you put the systems and governance in place to ensure that it stays that way.
Drive Adoption with Organizational Change Management
Do your stakeholders understand the value of your ServiceNow solutions? Are they following the processes you need them to in order to reap the value of the platform?
We can help you plan and implement organizational change management programs that will drive actual adoption and ensure your solutions are put to use.