The Importance of IT Operations Management
We’ve all seen what happens when IT outages directly impact business delivery and customer experience: major headlines and negative brand impact.
Avoiding these outages and minimizing the down-time of revenue generating applications and services is critical to the success of modern businesses.
Strong IT Operations support today means more visibility into what’s causing issues, business context to prioritize support and optimize outcomes, and automated remediation when possible, so the IT Operations team can spend their time on innovative, proactive solutions rather than constantly putting out fires.
Do you have the tools and processes to keep moving forward and avoid the negative headlines?
INTENTIONALLY INNOVATIVE SOLUTIONS
Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.
- Reduce outages & downtime
- Prevent unplanned outages from change management
- Free up IT Operations staff to innovate rather than just troubleshoot
- Safeguard customer experience
Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.
A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.
"The Aeritae's process experts took us from getting it right the first time from our customer's perspective 45% of the time to 95% of the time."
"Aeritae's consultative approach has helped us drive to process excellence and outcomes that truly serve our customers. We appreciate that they don't just blindly implement existing process."
DIRECTOR OF IT SERVICES
"The Aeritae team delivered to an iterative roadmap, that aligned individual work plans to our overall strategic objectives. The ability to show ongoing results and make adjustments along the way was invaluable!"
VP OF CUSTOMER EXPERIENCE
OUR PROVEN APPROACH
Utilizing our proven approach, we can help you avoid outages, reduce downtime and bridge the classic gap between IT and the business.
We start by working with you to create a service map, connecting “Services” as the business knows them to the IT components that the Operations team knows and understands. Showing the operations staff the environment from a service-centric view that makes it easier and much faster to identify root cause, allowing for faster incident resolution as well as visibility for impact analysis of change management.
Service mapping sets organzations up for success with ITOM in ServiceNow, unlocking the ability to create automated remediation of common events, and freeing up operations staff to work on innovative, proactive solutions.
Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.
Aeritae’s strategy and process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine. We bake a degree of training and OCM into every engagement so those solutions are actually utilized by your organization.
The result? Optimized, sustainable solutions that deliver immediate value and long-term impact.