The Rise of Enterprise Service Management
As consumers, we live in a world of fast, intuitive, responsive digital experiences. When we want to purchase a product, from a laptop to a pizza, we order online. When we need specific information or a service, we download an app. So, why are the majority of our requests and needs at work still handled through email and in-person?
It’s time for the workplace to catch up. Consumers expect their digital experiences to be fast, intuitive and responsive. On the back-end, services must be efficient, secure and accurate. Providers must know how much demand to staff for and be able to report on how well they performed. How can internal providers get started?
INTENTIONALLY INNOVATIVE SOLUTIONS
Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.
- Increase efficiency of internal operations
- Improve internal customer service experience
- Scale and adapt to growth
- Do more with the same or fewer resources, better utilize your staff
- Improve adherence to governance and compliance regulations
- Reduce cost of operations delivery
- Increase interdepartmental communication and visibility
ESM SOLUTIONS FOR:
Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.
A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.
"The Aeritae's process experts took us from getting it right the first time from our customer's perspective 45% of the time to 95% of the time."
"Aeritae's consultative approach has helped us drive to process excellence and outcomes that truly serve our customers. We appreciate that they don't just blindly implement existing process."
DIRECTOR OF IT SERVICES
"The Aeritae team delivered to an iterative roadmap, that aligned individual work plans to our overall strategic objectives. The ability to show ongoing results and make adjustments along the way was invaluable!"
VP OF CUSTOMER EXPERIENCE
OUR PROVEN APPROACH
We offer a full lifecycle framework that any company can adopt and utilize across all business operations. We employ actionable strategy, sustainable design, agile delivery, and ServiceNow best practices. Learn more about our approach, the Aeritae Way.
Get Started with a Right-Sized Solution for Your Team
Contact us to learn more about our actionable assessments.
Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.
Aeritae’s strategy and process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine. We bake a degree of training and OCM into every engagement so those solutions are actually utilized by your organization.
The result? Optimized, sustainable solutions that deliver immediate value and long-term impact.