Customer Service Revolutionary: Pete Mattson

Marketing and Customer Service consultant, Pete Mattson will speak at our upcoming Customer Service Revolution Event: Social Listening & Service Recovery, sharing his work leveraging social listening for the recent Super Bowl, as well as for highly Regulated Business to meet customer service compliance requirements.

We asked Pete to tell us a little about themselves and what inspires his passion for truly great customer experience. Meet Customer Service Revolutionary: Pete Mattson!


NAME

Pete Mattson (@pjmattson if you’re on Twitter)

WHAT ORGANIZATION DO YOU WORK WITH?

I am currently consulting (P.J. Mattson International Consulting).  VP of Marketing, Interim | Digital & Brand Strategy | Community Development | Content, CRM, CRO, Marketing Automation, PPC, SEO, Social Media, Web

BEST COMPLIMENT YOU’VE RECEIVED ON THE WORK YOU DO EVERY DAY

A large national competitor shared our social media posts to their company page (displaying our logo to their customers which directed them back to our digital properties).  It pays to have a professional community management practice, solid playbook and editorial process.

WHO ARE YOUR HEROES / HEROINES (REAL OR FICTION)?

Bob Dylan…and bobsledders

BEST CUSTOMER EXPERIENCE

Volvo – taking your car in to get fixed at Volvo is actually fun.

WHAT DO YOU CONSIDER YOUR GREATEST ACCOMPLISHMENT

I’ll go with a sports/health achievement: I finished two full IRONMAN races (Florida and Wisconsin).

MY MOTTO

Make it better.


Learn more about Pete and his revolutionary ideas around customer service management at our upcoming breakfast event on 2/27!

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Andrea Pohlman

Customer Service Management Strategy & Solution Leader, AERITAE