Customer Service Revolutionary: Jes Geisler

We asked the panelists of our upcoming Customer Service Revolution Event to tell us a little about themselves and what inspires their passion for truly great customer experience. Meet our next Customer Service Revolutionary: Jes Geisler!


NAME

Jes Geisler, Consultant, Aeritae

PREFERRED CUSTOMER SERVICE CHANNEL

I always tend to prefer chat or texting…. It’s the stereotype of my generation isn’t it?

BEST COMPLIMENT YOU’VE RECEIVED ON THE WORK YOU DO EVERY DAY

My bread and butter has to do with reporting. Hearing how much people appreciate the reports and dashboards and how much they have helped them get insight into their processes and the health of their organization always makes me feel like it’s all worth it.

BEST CUSTOMER EXPERIENCE

There is an app that I was able to use in NYC to find and buy discount theater tickets on short notice. The experience was quick, clean, and easy. You find and order the tickets through the app and then meet a rep of the company outside the theater and they hand you your tickets just before the show. Perfect!

WORST CUSTOMER EXPERIENCE

Sitting on hold for a hour with a (not to be named) cable company before having to fight with a customer service rep for two hours getting passed around to seven different people to still not having my problem resolved.

MY MOTTO

What doesn’t kill you makes you stronger.


Learn more about Jes and her revolutionary ideas around customer service management at our upcoming happy hour 9/14!

 

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Andrea Pohlman

Customer Service Management Strategy & Solution Leader, AERITAE