Customer Experience Management

The Customer Experience Imperative

Customer experience does not start and stop in the Customer Service / Contact Center. In fact, your customer interacts with your brand in many different ‘phases’ multiple times – from Brand Recognition to Research to Purchase to Implementation and Customer Support.

And, with the advent of digital transformation, a curated experience across those diverse phases – and the functions serving those phases – is a rarity, potentially leaving your customers feeling as if they are interacting with a different company with each touch.

Aeritae helps you break out of the ‘norm’ to deliver an elite, cohesive journey to your customers through the design of an intentional experience, delivered as team sport across functions, products and geographies.

Our holistic, end-to-end approach breaks down functional silos considering processes, data, people and culture and leverages the ServiceNow Platform to enable, accelerate and capture gains, all while keeping a relentless focus on your customer’s journey.

INTENTIONALLY INNOVATIVE SOLUTIONS

Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.

  • Improve customer satisfaction
  • Increase customer retention
  • Reduce time to resolve customer issues
  • Proactively solve for customers
  • Reduce call center spend

Our Experience

Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.

A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.

Ready to Get Started with Customer Service Management?

Contact us to learn more about how Aeritae can help you make an impact.

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OUR PROVEN CXM APPROACH

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BETTER TOGETHER

Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.

Aeritae’s strategy and process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine. We bake a degree of training and OCM into every engagement so those solutions are actually utilized by your organization.

The result? Optimized, sustainable solutions that deliver immediate value and long-term impact.

Get Started with a Right-Sized Solution for Your Team.

Contact us to learn more about our actionable assessments.

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