The Customer Experience Imperative
Customer experience does not start and stop in the Customer Service / Contact Center. In fact, your customer interacts with your brand in many different ‘phases’ multiple times – from Brand Recognition to Research to Purchase to Implementation and Customer Support.
And, with the advent of digital transformation, a curated experience across those diverse phases – and the functions serving those phases – is a rarity, potentially leaving your customers feeling as if they are interacting with a different company with each touch.
Aeritae helps you break out of the ‘norm’ to deliver an elite, cohesive journey to your customers through the design of an intentional experience, delivered as team sport across functions, products and geographies.
Our holistic, end-to-end approach breaks down functional silos considering processes, data, people and culture and leverages the ServiceNow Platform to enable, accelerate and capture gains, all while keeping a relentless focus on your customer’s journey.
INTENTIONALLY INNOVATIVE SOLUTIONS
Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.
- Improve customer satisfaction
- Increase customer retention
- Reduce time to resolve customer issues
- Proactively solve for customers
- Reduce call center spend
Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.
A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.
"The Aeritae LEAN process improvement team took us from getting it right the first time from the customer perspective 45% of the time to 95% of the time."
"Aeritae's consultative approach has helped us drive to process excellence and outcomes that truly serve our customers. We appreciate that they don't just blindly implement existing process."
DIRECTOR OF IT SERVICES
"The Aeritae team delivered to an iterative roadmap, that aligned individual work plans to our overall strategic objectives. The ability to show ongoing results and make adjustments along the way was invaluable!"
VP OF CUSTOMER EXPERIENCE
Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.
Aeritae’s strategy and process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine. We bake a degree of training and OCM into every engagement so those solutions are actually utilized by your organization.
The result? Optimized, sustainable solutions that deliver immediate value and long-term impact.