Performance Optimization, Pocket Guide, Resource August 1, 2017August 2, 2017 AERITAE Pocket Guide: Leveling Up Your AppDynamics Solution
Customer Experience Management, Resource July 28, 2017August 21, 2017 Resource: Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
Customer Experience Management, Recommended Reading, Resource July 26, 2017July 26, 2017 Recommended Reading: Harvard Business Review “Kick-Ass Customer Service”
Customer Experience Management, Resource, ServiceNow July 26, 2017February 22, 2019 Forrester Report: The Total Economic Impact of ServiceNow Customer Service Management
Customer Experience Management, Event, Resource July 20, 2017July 28, 2017 Customer Service Management Breakfast (07/20/17) Slides
