DevOps, Digital Revolution, IT Service Management, Service Innovation August 7, 2018August 7, 2018 Ask the Experts: Making Sense of the DevOps / ITSM Intersection (Part 2)
DevOps, Digital Revolution, IT Service Management, Service Innovation July 25, 2018July 31, 2018 Ask the Experts: Making Sense of the DevOps / ITSM Intersection (Part 1)
Customer Service Management, Digital Revolution, Service Innovation June 29, 2018June 29, 2018 CCW Week: Mind. Blown.
Customer Service Management, Digital Revolution, ServiceNow March 20, 2018March 22, 2018 Field Notes: How to Up Your Customer Experience Game with a Social Listening Strategy
Customer Service Management, Digital Revolution, Service Innovation January 29, 2018January 29, 2018 Social Listening: The Power & Payback of Hearing Your Customers
Digital Revolution, IT Service Management, Service Innovation October 4, 2017June 1, 2018 Heroes Wanted: Why ITSM Professionals Will Be the Heroes of the Digital Revolution
