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Resource: Beyond CRM: Rethinking Customer Service in a Connected, Digital Age

Resource: Beyond CRM: Rethinking Customer Service in a Connected, Digital Age

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As we explore the Customer Experience on an omnichannel digital platform, this Harvard Business Review Analytic Services Report gets to the heart of the desired experience – and outcomes…regardless of the channel leveraged. [agni_image img_url="5148" img_style="bordered" img_link="4" img_custom_link_target="_self" img_custom_link="http://aeritae.com/wp-content/uploads/2017/07/HBR_Report_ServiceNow-1.pdf" border_color="#f7f7f7"][agni_button value="Download Report" url="http://aeritae.com/wp-content/uploads/2017/07/HBR_Report_ServiceNow-1.pdf" choice="accent" size="lg"
Forrester Report: The Total Economic Impact of ServiceNow Customer Service Management

Forrester Report: The Total Economic Impact of ServiceNow Customer Service Management

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This Forrester Total Economic Impact Study on Customer Service Management should stir your imagination on the art of the possible in serving your hard-won customers. [agni_button value="Download Report" url="http://aeritae.com/wp-content/uploads/2017/07/The-Total-Economic-Impact-Of-ServiceNow-Customer-Service-Management.pdf" choice="accent" size="lg" alignment="center"][agni_image img_url="5100" img_size="large" alignment="center" img_style="bordered" img_link="4" img_custom_link_target="_self" img_custom_link="http://aeritae.com/wp-content/uploads/2017/07/The-Total-Economic-Impact-Of-ServiceNow-Customer-Service-Management.pdf" border_color="#f7f7f7"]