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About Us

Aeritae is a Service Innovation firm helping people and companies adapt, grow and transform.

Aeritae helps ServiceNow platform leaders articulate their vision, implement clean workflow, drive adoption, and show value, so they can create meaningful change within their organizations.

Why Work With Aeritae?

Like you, we have a passion for the power of the platform–and we know that transformation is bigger than technology. Our seasoned consultants help our clients create holistic solutions that deliver on the promise of ServiceNow.

Experienced, Elite-Level ServiceNow Partner

Delivery team led by former ServiceNow Platform Owners

20+ years advising service management leaders

ServiceNow-Exclusive consulting practice

Platform solution architecture expertise

Focused on Enterprise-Level ServiceNow solutions

Aeritae was founded on the belief that we all deserve a chance to do meaningful work.
We didn’t want to be another “grind it out” consulting firm, hyper-focused on a grow-to-sell model that didn’t honor or benefit our employees.

We wanted to create a place where people could make our clients the heroes of their own stories by taking on some of the most challenging work of their careers, while still bringing their full selves to the job.

Michael Finlon, Co-Founder & CEO

Our Core Values


Do the right thing.


Bring the real you.


Go above and beyond.


Learn and share.


Play as a team.

Our Leadership Team

Michael Finlon

Founder & CEO

Michael co-founded Aeritae in 2001 with a vision for a place where corporate misfits could shine and continue to adapt, grow and transform while helping clients do the same.

Sarah Chairpairini

Director of Architecture and Platform Innovation

Sarah leads the Architecture and Development team. Sarah is also a lead architect and has been active on the ServiceNow platform since 2009.

Darin Rippentrop

Director of Enterprise Service Innovation & Engagement Management

Darin leads the Enterprise solutions and Engagement Management teams. As a former Enterprise ServiceNow leader, Darin brings real-world strategic wisdom.

Josh Sutton

Director of Technology Service Innovation

Josh leads the Technical solutions team focused on deep ServiceNow product expertise. Josh brings an obvious passion for the platform and helping clients solve their toughest challenges.

John Duker

Director of Sales

John leads our Sales team as well as serving key accounts in the Heartland market. John brings a strong background in enterprise technology sales and the ability to help solve for complex client challenges.

Elysia Gerber

VP of Marketing

Elysia leads our Marketing efforts. Elysia partners with Aeritae consultants to create content that can scale out value to clients.

Bob Mellema

Chief Financial Officer

Bob leads Finance and Operations for Aeritae. Bob brings a passion for serving small businesses and deep expertise in the professional services space.