Service Transformation Frameworks (PDF – 500KB)
This white paper discusses the frameworks available to help IT Organizations develop their IT business and IT service management capabilities and align them with their existing IT operations and IT element management capabilities & driving a cohesive strategy across all four layers of IT management. In many organizations, this effort has taken on the name of ‘ITIL’, due to the widespread attention that the ITIL framework has received in recent years. This whitepaper will position the ITIL Framework, along with other IT frameworks, to help organizations develop…

IT Service Transformation: The Architecture of Process (PDF – 500KB)
Architecting a process is like building a house. You must make sure you have a solid foundation! As you consider an IT Service Transformation project and look to architect a solution, what are the things that can help you be successful and not end up susceptible to possible disasters. This paper hopes to provide insight to “The Architecture of a Process” and help you find success.

CMDB Value Whitepaper (PDF – 500KB)
The Value-Add CMDB
A healthy approach to implementing a CMDB starts with an Information Technology Organization (ITO)-driven strategy that clearly explains CMDB value to the ITO, and also to its customers. CMDB relationships to all IT Service Management processes and functions are the result of implementing a sound strategy. This paper proposes the value origins of the CMDB, how to explain this value in cross-functional IT/business terms, and practical steps that can be taken right now to move forward with these exciting developments around vendor CMDBs.

Application Performance Engineering Whitepaper (PDF – 500KB)
Application Performance Engineering
A critical aspect of meeting the needs of the business is to ensure that information is readily available and that there is efficient access. Identifying performance bottlenecks and opportunities for improving performance can enable the business to efficiently scale and ensure end customer satisfaction. In today’s world of complex and tightly integrated information and business systems, there are many challenges to ensuring performance and efficiencies. In this paper, we explore network and systems performance latency and it’s affect to throughput.