Service Management
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Aeritae and its consultants are passionate about solving complex business and technical problems and excel at assisting clients in their IT service enhancement journeys. Regardless if the issues are Mergers and Acquisitions, divestitures, modernizations, cost containment, expansion, driving operational efficiencies or assessing new technology or techniques, Aeritae provides the services clients rely on. Bringing innovation, experience and knowledge of best practices along with what works and what does not are critical components of what Aeritae’s consultants deliver. This coupled with a proven approach to project deliver, positions Aeritae as a consulting leader and trusted advisor.
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| Many companies are challenging IT to provide value to their businesses through a sustainable IT operating environment. We can help by refreshing IT functions through process analysis, design and continuous improvement in order to convert to a ‘best practices’ operating environment. |
| We completed a project for one client that ended up with an $8 million investment in improved process. But, when they finished installing our design, they saved over $3 million a year in decreased operational costs. it was a 2.5 year payback for them! |
| Service Management at Aeritae is an extension of our company’s core tenet balance. It’s a natural capability of our consultants, born out of passion. It is by understanding your business and your data, and advising the best plan for maintaining the right IT balance between both. How does work come in to the IT function at a client? How does that align with the rest of the business? Our broad experience allows us to determine a solution that is the best fit for you, cost-effective and incorporates proven, best practice solutions resulting in a higher level of service, once implemented. |
| Our Service Management catalog brings a full-featured methodology (using a combination of (ITILv3, ISO20000, etc.) to assist with solving service delivery challenges, around the following areas of expertise: |
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| Program Management |
| ITSM Tools (all services) |
| Business Service Management |
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| Financial Management |
| Service Portfolio Management |
| Demand Management |
| Organizational Change Management |
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| Availability Management |
| IT Service Continuity |
| Service Catalog |
| Service Level Management |
| Supplier Management |
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| Asset and Configuration Management (CMDB) |
| Change Management |
| Release Management Services |
| Service Knowledge Management Systems |
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| Event Management |
| Incident Management |
| Problem Management |
| Request Fulfillment |
| Service Desk Strategies and Services |
| Want to learn more? Contact us if you have a challenge that you are looking for a partner to overcome. We’ll help you get there. |
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| Download our Service Management One Page Overview HERE! |
Our Partners:
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| Download our Aeritae/ServiceNow Information Brochure by clicking HERE! |
