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Aeritae helps large companies refresh IT functions, and convert to a ‘best practices’ operating environment.  Think of this function as IT strategy; providing cost-effective, reliable IT services and process in support of your specific business objectives.

Service Management at Aeritae is really process analysis and design.  How does work come in to the IT function at a client?  How should it be configured?  How does that aligh with the rest of the business?  Our broad experience and proven methodology allow us to assess a client’s existing state and help them determine a solution that is cost-effective and incorporates proven, best practice solutions resulting in a higher level of service, once implemented.

We completed a project for one client that ended up with an $8 million investment in improved process.  But, when they finished installing our design, they saved over $3 million a year in decreased operational costs.  it was a 2.5 year payback for them!

Service Management from Aeritae is very much a matter fo developing a sustainable IT operating environment for our clients.  In the end, our goal is to attach a solid ROI (return on investment) to the IT function with each client, and then meet or exceed that ROI!

Aeritae’s Service Management catalog brings a full-featured methodology to assist with solving service delivery challenges, using the latest ITIL V3 framework.  For more info, click on the links available below for more thorough explanations.

• Service Design – Includes:
  • Availability Management
  • Capacity Management
  • IT Service Continuity
  • Service Catalog
  • Service Level Management Services
• Service Operations – Includes:
  • Access Management
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Service Desk Strategies and Services
• Service Strategy – Includes:
  • Application Rationalization
  • Financial Management
  • Organization Change Management
  • Service Portfolio Management
  • Sourcing (In, Out, Co, BPO, ASP, KPO) Services
• Service Transition – Includes:
  • Asset and Configuration Management (CMDB)
  • Change Management
  • Release Management Services
• Continual Service Improvement
  • Increasing the efficiency, maximizing the effectiveness and optimizing the cost of services and the underlying IT Service Management processes.