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IT Service Management Service Transition Services

Aeritae provides a broad range of transition level services including managing your IT Service Management Program overall and the advancement of your organizations services.

Asset & Configuration Management Services

Aeritae will assist you in your Asset & Configuration Management Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service transition problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Business Case Development
• Design Services for Asset & Configuration Management
• Governance Design & Implementation
• CMDB Technology Evaluation & Selection
• CMDB Data Architecture
• CMDB Data Management Strategy
• CMDB Population
• CI Identification and Governance
• CMDB Federation, Integration, and Data Consolidation
• Asset Management Integration
• Software Lifecycle Management
• Asset & Configuration Management Training and Testing
• Asset & Configuration Management Review

Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Configuration Management
  • CMDB Data Model
  • CMDB Data Dictionary
  • Design Services for Asset Management
  • Design Services for Software Lifecycle Management

For more information on this Service offering, please click here.

Change Management Services

Aeritae will assist you in your Change Management Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service transition problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Change Management
  • RFC Logging and Classification
  • Change Assessment and Planning
  • Change Scheduling
  • Change Approval
  • End to End Change Management
  • Emergency Change Handling
  • Post Implementation Review
  • Change Management Training and Testing
  • Change Management Review

For more information on this Service offering, please click here.

Release Management Services

Aeritae will assist you in your Release Management Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service transition problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Release Management
  • Release Build & Test
  • Release Review
  • Release Scheduling
  • Release Deployment
  • Early Life Support
  • End to End Release Management
  • Emergency Release Handling
  • Post Implementation Review
  • Release Management Training and Testing
  • Release Management Review

For more information on this Service offering, please click here.

Service Knowledge Management Systems Services

Aeritae will assist you in your Service Knowledge Management Systems (SKMS) delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service operations problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Business Case Development
• Design Services for Service Knowledge Management
• Governance Design & Implementation
• SKMS Technology Evaluation & Selection
• SKMS Data Architecture
• SKMS Data Management Strategy
• SKMS Population
• SKMS Federation, Integration, and Data Consolidation
• Service Knowledge Management Training and Testing
• Service Knowledge Management Review