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IT Service Management Service Strategy Services

Aeritae provides a broad range of strategy level services including managing your IT Service Management Program overall and the advancement of your organizations services.

Financial Management Services

Aeritae will assist you in your Financial Management Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common Business Service Management problems.  Aeritae’s methodology includes, but is not limited to such things as:

• How to integrate Events and Event correlation with Incident Management
• Design Services for Financial Management Services
• Financial Management Support
• Financial Planning
• Financial Analysis and Reporting
• Service Invoicing
• Financial Management Review

For more information on this Service offering, please click here.

Organization Change Management Services

Aeritae will assist you in your Organization Change Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service strategy problems.

• How to integrate Events and Event correlation with Incident Management
• Ability to manage and better accept change in your environment
• Measurement of cultural maturity, organizational readiness to integrate future service delivery improvements
• Consultation (Capture perceived focus: right focus, time, priority, effort)
• Identification or validation of opportunities (including quick wins) to improve adoption

Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Organization Change Management
  • Organization Change Management Model
  • Creation of Organization Change Management function
  • Initial Organizational Change Assessment
  • Initial Organizational Change Pulse Report

For more information on this Service offering, please click here.

Service Portfolio Management Services

Aeritae will assist you in your Service Portfolio Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service strategy problems.  Aeritae’s methodology includes, but is not limited to such things as:

• How to integrate Events and Event correlation with Incident Management
• Design Services for Service Portfolio Management
  • Strategic Service Assessment
  • Service Discovery
  • Service Portfolio Update
  • Service Mapping
  • Service Introduction
  • Service Portfolio Management Review

For more information on this Service offering, please click here.

Demand Management Services

Aeritae will assist you in your Demand Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service strategy problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Demand Management
  • Patterns of Business Activity (PBA)
  • User Profiles
  • Demand Forecasting
  • Demand Management Review