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IT Service Management Service Operations Services

Aeritae provides a broad range of operational level services including managing your IT Service Management Program overall and the advancement of your organizations services.

Event Management Services

Aeritae will assist you in your Event Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common Event Management problems:

• How to integrate Events and Event correlation with Incident Management
• How to integrate Events and Event correlation with Change Management
• How to integrate Events and Event correlation with Availability Management
• How to integrate Events and Event correlation with Service Level Management
• How to integrate Event monitoring with Configuration Management
• How to integrate Event monitoring with Configuration Items (CIs) and CI relationship data
• How to track Event Monitoring capability as part of CDMB attribute data

For more information on this Service offering, please click here.

Incident Management Services

Aeritae will assist you in your Incident Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service operations problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Incident Management
  • Incident Logging and Classification
  • Incident Closure and Evaluation
  • Incident Monitoring and Escalation
  • Incident Management Reporting
  • End to End Incident Management
  • Major Incident Handling
  • Incident Notification and Communication
  • Incident Management Training and Testing
  • Incident Management Review

For more information on this Service offering, please click here.

Problem Management Services

Aeritae will assist you in your Problem Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service operations problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Problem Management
  • Problem and Error Control
  • Problem Identification and Categorization
  • Problem Diagnosis and Resolution
  • Problem Closure and Evaluation
  • Major Problem Review
  • Problem Management Training and Testing
  • Problem Management Review

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Request Fulfillment Services

Aeritae will assist you in your Request Fulfillment Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service operations problems.  Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Request Fulfillment
• Work Intake
• Service Request Approvals
• Service Request Review

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Service Desk Strategies and Services

Aeritae will assist you in your Service Desk Strategies and Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service operations problems:

• Request for Information (RFI)
• Request for Proposals (RFP)
• Evaluation
• Tool and vendor selection
• Process/Tool integration, and consolidation
• Implementation
• Migration (Tool, and Data)
• Process/Tool integration, and consolidation

For more information on this Service offering, please click here.