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IT Service Management Service Design Services

Aeritae provides a broad range of design level services including managing your IT Service Management Program overall and the advancement of your organizations services.

Availability Management Services

Aeritae will assist you in your Availability Management Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common Availability Management problems:

• How to evaluate and calculate availability within your organization
• How to define availability targets
• How to define procedures and features required to meet agreed availability levels
• How to improve achieved vs. agreed levels of availability

Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Availability
• Availability Training and Testing
• Availability Monitoring and Reporting
• Availability Management Review

For more information on this Service offering, please click here.

IT Service Continuity Services

Aeritae will assist you in your IT Service Continuity Management (ITSCM) delivery and improvement planning by bringing a full-featured methodology to assist you with solving common ITSCM:

• How to ensure the service provider can always provide minimum agreed Service levels
• How to reduce risk from disaster events to an acceptable level for the business
• How to support Business Continuity Management

Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Continuity
• ITSCM Support
• ITSCM Training and Testing
• ITSCM Review

For more information on this Service offering, please click here.

Service Catalog Services

Aeritae will assist you in your Service Catalog Services delivery and improvement planning by bringing a full-featured methodology to assist you with solving common Service Catalog problems:

• How to ensure a Service Catalogue is produced and maintained
• How to ensure it contains accurate information on all operational services and those being prepared to run operationally
• How to provide service details, current status and service interdependencies

Aeritae’s methodology includes, but is not limited to such things as:

• Design Services for Business Service Catalogue
• Design Services for IT Service Catalogue
• Service Catalogue Training and Testing
• Service Catalogue Review

For more information on this Service offering, please click here.

Service Level Management Services

Aeritae will assist you in your Service Level Management (SLM) delivery and improvement planning by bringing a full-featured methodology to assist you with solving common SLM Management problems:

• How to negotiate with customers (internal and external)
• How to design services in accordance with agreed service level targets
• How to ensure Operating Level Agreements and Underpinning Contracts are appropriate
• How to monitor and report on service levels

Aeritae’s methodology includes, but is not limited to such things as:

• Standard Service Signup
• Service requirement validation
• Service Change Complication and Submission
• Service Level Agreement signoff and activation
• Service Level monitoring and reporting
• Service Level Agreement Training and Testing
• Service Level Agreement Review

For more information on this Service offering, please click here.

Supplier Management Services

Aeritae will assist your Supplier Management delivery and improvement planning by bringing a full-featured methodology to assist you with solving common service strategy problems:

• Sourcing (In, Out, Co, BPO, ASP, KPO)
• Request for Information (RFI)
• Request for Proposals (RFP)
• Evaluation
• Tool and vendor selection
• Process/Tool integration, and consolidation
• Implementation
• Design Services for Supplier Management
  • Evaluation of New Suppliers and Contracts
  • Establishing New Suppliers and Contracts
  • Supplier and Contract Review
  • Contract Reviewal and Termination
  • Supplier Management Review