IT Operations Management

The Importance of IT Operations Management

We’ve all seen what happens when IT outages directly impact business delivery and customer experience: major headlines and negative brand impact.

Avoiding these outages and minimizing the down-time of revenue generating applications and services is critical to the success of modern businesses.

Strong IT Operations support today means more visibility into what’s causing issues, business context to prioritize support and optimize outcomes, and automated remediation when possible, so the IT Operations team can spend their time on innovative, proactive solutions rather than constantly putting out fires.

Do you have the tools and processes to keep moving forward and avoid the negative headlines?

ITOM helps bridge the gap between IT and the business by creating a service map that connects the service, as the business knows it, to the IT components that operations teams know and understand.Save

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INTENTIONALLY INNOVATIVE SOLUTIONS

Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.

  • Reduce outages & downtime
  • Prevent unplanned outages from change management
  • Free up IT Operations staff to innovate rather than just troubleshoot
  • Safeguard customer experience

Our Experience

Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.

A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.

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Ready to Take IT Operations Management to the Next Level?

Contact us to learn more about how Aeritae can help you move the needle.

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OUR PROVEN APPROACH

Utilizing our proven approach, we can help you avoid outages, reduce downtime and bridge the classic gap between IT and the business.

We start by working with you to create a service map, connecting “Services” as the business knows them to the IT components that the Operations team knows and understands. Showing the operations staff the environment from a service-centric view that makes it easier and much faster to identify root cause, allowing for faster incident resolution as well as visibility for impact analysis of change management.

Service mapping sets organzations up for success with ITOM in ServiceNow, unlocking the ability to create automated remediation of common events, and freeing up operations staff to work on innovative, proactive solutions.

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BETTER TOGETHER

Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.

Aeritae’s LEAN process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine.

The result? Optimized, sustainable solutions at the push of a button.

Get Started with a Right-Sized Solution for Your Team.

Contact us to learn more about our actionable assessments.

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