The Customer Service Imperative
Most companies think they provide great customer service (80% of companies to be precise), yet research tells us that only 8% of customers think those same companies are delivering it. And we know that great customer service yields great business outcomes. A 5% increase in customer retention can increase profits by up to 95% (Source: Bain and Company).
So, how can we actually move the needle on customer service rating? By solving customer issues, not just logging them.
Aeritae can help you leverage ServiceNow to deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.
Reduction in Cases
Faster Case Resolution
Increase in NET Promoter Score
INTENTIONALLY INNOVATIVE SOLUTIONS
Wherever you are, we can help you move forward—quickly and efficiently toward high-impact, sustainable solutions.
- Improve customer satisfaction
- Increase customer retention
- Reduce time to resolve customer issues
- Proactively solve for customers
- Reduce call center spend
Aeritae has worked with over 80% of Fortune 500 companies headquartered in the Midwest, spanning all industry verticals.
A leading ServiceNow partner since 2010, we have completed more than 1500 Service Management projects for over 100 clients, with over 60% of those leveraging ServiceNow.
"The Aeritae LEAN process improvement team took us from getting it right the first time from the customer perspective 45% of the time to 95% of the time."
"Aeritae's consultative approach has helped us drive to process excellence and outcomes that truly serve our customers. We appreciate that they don't just blindly implement existing process."
DIRECTOR OF IT SERVICES
"The Aeritae team delivered to an iterative roadmap, that aligned individual work plans to our overall strategic objectives. The ability to show ongoing ressults and make adjustments along the way was invaluable!"
VP OF CUSTOMER EXPERIENCE
OUR PROVEN APPROACH
We help you get arms around the process, people/roles and tool configuration required to manage the full lifecycle of hardware and software license assets including request, procurement, contract management, receiving, provisioning, retire and disposal within your organization, utilizing our proven approach, the Aeritae Way.
Together, Aeritae and ServiceNow amplify and accelerate better business outcomes.
Aeritae’s LEAN process expertise ensures up-front that your solution will truly work. Through agile development practices, we move that improved process into ServiceNow, the best-in-class automation and orchestration engine.
The result? Optimized, sustainable solutions at the push of a button.