Customer Service Management Breakfast (07/20/17) Slides

Download slides from our 07/20/17 Customer Service Management Breakfast. Content includes:

  • The Team Sport of Delivering Customer Service on the Digital Platform
    Abhijit Mitra, General Manager of Customer Service Management, ServiceNow
  • Optum Case Study: Enterprise Issue Management Overview
    Dave Barry, Senior Director of Process Improvement, Optum
  • Aeritae Service Management Point of View
    Allen Debes, EVP of Delivery and Business Operations, Aeritae
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Andrea Pohlman

Customer Service Management Strategy & Solution Leader, AERITAE